the future of the world science Dean Toffler had predicted that the service is an industry of future society’s most dynamic economy.
on the development of IT industry at present, the strategic position of IT service in the enterprise is more and more important. Two years ago, Microsoft has proposed a "customer-centric" software service strategy, the business indicators of software services for 80% of the total income; the good performance of the IBM company in the second quarter of this year, the growth is mainly from the service. The industrialization of software services has become the trend of the times. However, from the current situation of domestic software vendors, the situation is not as optimistic as we imagine.
includes software vendors UF, Kingdee, aneoo etc. these more well-known, not when the service in the industrial scale, is likely to become a burden for enterprise development. On the current situation, the domestic service charges remain at the initial stage, some of the concept of enterprise users still stay in the free service phase. A survey shows that in many areas, customers who are willing to pay their service fees only account for 10% to 20% of the proportion.
in free software service system, the company sales of software products to include behavior of software products, software installation, training and customer service daily service, software upgrades and other content, because the software product has the marginal cost is almost zero when copying features, so the cost of software companies to focus almost entirely on software research on customer service and service. If the software business services continue to expand with the needs of users, it will inevitably lead to a substantial increase in enterprise costs. Take UF as an example, the number of personnel including training, consulting, implementation and maintenance of the company is far greater than the number of sales staff and management staff. A senior source of UF said: "if the service can not create revenue, and can not bring the corresponding value, it is really a big problem for the company’s management."."Not only is